DC. Yes, and a lot of those "support-related skills" include IT skills. Being able to fix errors in someone's sign-up or the YT tagset don't involve coding per se, but it requires a level of IT skill that a lot of people evidently don't have, and that includes some mods. You need a mix of skills to run something as big as YT and while not every individual mod team member may have all those skills, you need to have those skills within your team, or you're in big trouble.